Customer Support Specialist NL
About us
Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!
Mission of this role
At Rentman, support isn’t about closing tickets but it’s about unblocking customers and helping them succeed with our product. We’re looking for someone who enjoys helping others, solving problems, and making things better and not just for one customer, but for all of them. As a Customer Support Specialist, you’ll be the bridge between our users and our product. You’ll help Dutch- and English-speaking customers navigate complexity, solve real operational challenges, and turn their feedback into meaningful product improvements.
What you'll do
Support Rentman customers move forward when they’re stuck via chat, email, and phone
Own problems end-to-end: from first message to final resolution
Become a product expert and guide customers to smarter ways of working
Spot patterns in customer issues and feed insights back into Product
Keep our systems (Zendesk, Aircall) clean and actionable
Contribute to a supportive, knowledge-sharing team culture
What makes a successful Customer Support Specialist
Worked in a customer-facing role for at least one year where you solved real problems
Fluent in Dutch and English
Think in solutions, not just answers
Stay structured even when things get busy
Enjoy figuring out how things work (and explaining it clearly)
Take ownership, you don’t drop things halfway
Like working with others and improving together
Have tech savviness / a passion for technology. Rentman is a complex tool and you need to know it inside out
Have a personality that fits at Rentman: takes ownership, loves working with others, is curious, and gets motivated by solving challenges as a team.
Nice to haves
Experience in SaaS, events, AV, or production workflows
Familiarity with tools like Zendesk or Jira
Basic technical curiosity (HTML/CSS is a plus)
What you’ll get
An ambitious, inclusive, diverse international team
A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May
A “13th month” annual bonus based on company results
25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
A paid 4-week sabbatical after 5 years to go on an adventure
Flexible WFH policy & work from anywhere for 4 weeks a year
A shiny Windows or Mac of your choice
An annual training budget to boost your skill
A comprehensive healthcare plan and a pension plan with 3% company matching
Access to OpenUp for mental well-being and personal growth
A flexible and engaging work environment and various team activities
An amazing office in the heart of Utrecht
Our process
Here's a breakdown of our recruitment process to give you a clear idea:
Call with recruiter about the role & Rentman (30 mins)
Past experience & culture interview with future manager (60 mins)
Final skills interview with role play in our office (60 mins)
Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io. Please provide you applicaiton in English.
At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.