Customer Success Manager

Canada, Ontario, Toronto
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About us

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

As our Customer Success Manager at Rentman, you’ll do more than answer questions or solve issues. You’re the strategic partner who helps our customers get the most value out of our platform and transform the way they run their business. You’ll work with rental companies and event professionals who rely on Rentman to manage fast-paced operations, guiding them through onboarding, adoption, and everyday use. Your mission: help them unlock the full potential of our platform so they can deliver flawless events, scale efficiently, and stay ahead of the competition.

Your goal is to help customers succeed with Rentman, ensuring they can deliver events smoothly, scale efficiently, and get the results they’re aiming for. You’ll also collaborate closely with Sales, Product, and Support contributing to strategic conversations that influence both customer outcomes and the future of our platform.

What you'll do

  • Lead high-impact onboarding for customers, setting them up for success and helping them achieve value with Rentman as quickly as possible

  • Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance

  • Understand customer goals, usage patterns, and challenges through customer interactions and data, in order to drive customer health, product adoption, and identify expansion and upsell opportunities

  • Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap, and making sure our platform stays ahead of industry needs

  • Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy

  • Work closely with Sales, Product, Marketing, and Support to ensure smooth handovers and an aligned customer experience

What makes a successful Customer Success Manager

  • 2+ years’ experience in a customer-facing role such as Customer Success, Support, Onboarding, or Implementation – ideally in a B2B or SaaS environment within the AV or Event Rental industry

  • Fluent in English, with the ability to engage confidently with both customers and colleagues across diverse backgrounds

  • Having a strategic mindset, being able to link product capabilities to business objectives and uncover opportunities for greater impact

  • An excellent communicator who can break down complex topics into clear, actionable steps for users of all technical levels, and at turning data into meaningful insights

  • Structured and detail-oriented, able to manage your portfolio of customers and keep track of timelines, technical requirements, and tasks

  • Proactive and accountable, taking full ownership of your market and customer base while turning challenges into opportunities

  • Collaborative team player who thrives in cross-functional settings

  • A personality that thrives at Rentman – strong ownership, collaborative spirit, curiosity, and a drive to solve complex problems together

Nice to haves

  • Experience in the AV & Event Rental Industry

  • Previous experience working in a SaaS organization

  • Ability to map processes and workflows, especially when helping customers set up or optimize their configuration. Being structured and process-minded

  • Additional language - Spanish or French

What you’ll get

  • An ambitious, inclusive, diverse international team

  • A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May

  • A “13th month” annual bonus based on company results

  • 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary

  • A paid 4-week sabbatical after 5 years to go on an adventure

  • Flexible WFH policy & work from anywhere for 4 weeks a year

  • A shiny Windows or Mac of your choice

  • An annual training budget to boost your skill

  • A comprehensive healthcare plan and a pension plan with 3% company matching

  • Access to OpenUp for mental well-being and personal growth

  • A flexible and engaging work environment and various team activities

  • An amazing office in the heart of Toronto

Our process

Here's a breakdown of our recruitment process to give you a clear idea:

  • Call with recruiter about the role and Rentman (30 to 45 mins)

  • Past experience and culture interview with future manager (60 mins)

  • Final skills interview with a scenario exercise (60 mins)

Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io.


At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.