About VSS Groupe
Based in Lyon, VSS is celebrating its 10th anniversary this year. Founded in 2015 by Ghislain and Benjamin, the company now has six permanent employees and an average of two apprentices.
VSS specializes in audiovisual services and focuses on two key areas:
- Technical services for businesses: video capture, sound, and lighting for events such as seminars or conferences. VSS also offers additional services, such as electrical distribution for trade fairs.
- DJ equipment rental, exclusively intended for professionals such as concert halls, festivals, or event organizers.
They have worked with renowned clients such as La Folie Douce, Woodstower, and DreamNation.
What sets them apart is their human and personalized approach. "The greatest service we can provide to our customers is really advice and support."
Their responsibilities
Ghislain and Benjamin share their responsibilities:
- Ghislain:is responsible for all operational aspects of the company, as well as dry rentals. He ensures that customers get impeccable equipment delivered on time.
- Benjamin:oversees administration, technical services, and customer advice, ensuring that everything runs smoothly and securely.
Their common mission? To create a positive work environment for their employees while maintaining quality service for their customers.
Challenges: When Excel is no longer enough
In 2018, VSS was facing increasing difficulties with their Excel-based equipment management system:
- Complex equipment tracking: It was difficult to be sure if equipment was available, out for repair, or rented out.
- Risk of data loss: A file left open and unsaved, or poorly synchronized, could lead to costly errors, both financially and in terms of their reputation.
- Costly subrentals: Due to a lack of visibility into their inventory, they often had to rely on subrentals which ultimately increased their expenses.
“When we had an oversight or a last-minute change, rather than risk not having it [the equipment] in stock, we subrent. This represented quite significant costs.”
As the company grew and their projects increased, Excel simply wasn't enough anymore. VSS needed a more powerful tool to manage their projects.
“I don’t understand how companies that use Excel manage to work and plan materials at such high volume. It’s certain to create errors, it’s obvious that they have lost and still lose a lot of money in those periods. And I think it’s just that they have never calculated how much”
Need for change: a platform to grow in confidence
Ghislain and Benjamin decided to adopt Rentman to achieve three key objectives:
- Improve the tracking of their equipment: they needed to have real-time inventory insights to be able to accurately track their equipment (in storage, in transit, or at a customer).
- Strengthen their after-sales service (SAV): They needed to know exactly which equipment was out of service or in need of repair to avoid defective equipment being used.
- Professionalize their documents: They needed to provide quotes and contracts that were professional and reflected their image.
Why Rentman: A Complete Transformation
Not only did Rentman meet their expectations, VSS also discovered unexpected benefits. Rentman allows them to optimize their operations management and have peace of mind thanks to:
- Clear and reliable equipment tracking: They know exactly what they have in their warehouse and where each piece of equipment is located.
- Fast and accurate equipment data overview: With just one glance at Rentman, they have access to all the information about their equipment, so they can maintain and resell it at the right time.
- Clear processes: Everything is centralized in Rentman, which reduces human errors and improves communication between teams.
For Ghislain and Benjamin, companies that don't use Rentman "really lose out by not having it."
The scalable aspect of the platform is a major asset. Regular updates and the ability to propose ideas for improvements reinforce their commitment to Rentman.
“Communication always goes through Rentman. No one can work on defective equipment without knowing there’s a problem with it.”
Rentman, a partner at the heart of business
Today, Ghislain and Benjamin could not do without Rentman. “Everyone needs software like this in their work.”
Convinced by the benefits, they even recommend Rentman to other companies, without expecting compensation. Rentman is more than a platform for VSS: it is a partner that helps them excel in their business, ensure their reliability, and continue to grow with confidence.
“Rentman is the heart of the company. Without Rentman life would be difficult.”
Learn how Rentman can transform your business with a free 30-day trial today.