Customer Success Manager ES/EN

Netherlands, Utrecht, Utrecht
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About us

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

As our Spanish speaking Customer Success Manager at Rentman, you’ll do more than answer questions or solve issues. You’re the strategic partner who helps our customers get the most value out of our platform and transform the way they run their business. You’ll work with rental companies and event professionals who rely on Rentman to manage fast-paced operations, guiding them through onboarding, adoption, and everyday use. Your mission: help them unlock the full potential of our platform so they can deliver flawless events, scale efficiently, and stay ahead of the competition.

Your goal is to help customers succeed with Rentman, ensuring they can deliver events smoothly, scale efficiently, and get the results they’re aiming for. You’ll also collaborate closely with Sales, Product, and Support contributing to strategic conversations that influence both customer outcomes and the future of our platform.

What you'll do

  • Lead high-impact onboarding for customers, setting them up for success and helping them achieve value with Rentman as quickly as possible.

  • Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance.

  • Understand customer goals, usage patterns, and challenges through customer interactions and Vitally data, in order to drive customer health, product adoption, and identify expansion and upsell opportunities.

  • Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap, and making sure our platform stays ahead of industry needs.

  • Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy.

  • Work closely with Sales, Product, Marketing, and Support to ensure smooth handovers and an aligned customer experience.

What makes a successful Customer Success Manager 

  • 2+ years’ experience in a customer-facing role such as Customer Success, Support, Onboarding, or Implementation – ideally in a B2B or SaaS environment within the AV or Event Rental industry.

  • Fluent in English and Spanish, with the ability to engage confidently with both customers and colleagues across diverse backgrounds

  • Having a strategic mindset, being able to link product capabilities to business objectives and uncover opportunities for greater impact

  • An excellent communicator who can break down complex topics into clear, actionable steps for users of all technical levels, and at turning data into meaningful insights

  • Structured and detail-oriented, able to manage your portfolio of customers and keep track of timelines, technical requirements, and tasks

  • Proactive and accountable, taking full ownership of your market and customer base while turning challenges into opportunities

  • Collaborative team player who thrives in cross-functional settings

  • A personality that thrives at Rentman – strong ownership, collaborative spirit, curiosity, and a drive to solve complex problems together

What you’ll get

  • An ambitious, inclusive, diverse international team

  • Competitive salary (+8% holiday benefit), based on experience

  • A “13th month” annual bonus based on company results

  • 25 days of paid vacation, plus one extra day off each year from your 2nd year onwards up to your 5-year anniversary

  • A paid 4-week sabbatical after 5 years to go on an adventure

  • Flexible WFH policy and work from anywhere for 4 weeks a year

  • A shiny Windows, Linux or Mac of your choice

  • An annual training budget to boost your skill

  • A pension plan via BrightPensioen

  • Access to OpenUp for mental well-being and personal growth

  • Sports activities (Rentman football team, squash and padel) and an Urban Sports fitness subscription

  • An OV Business card if you live further than 10km away from the office

  • A flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities

  • An amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

Our process

Here's a breakdown of our recruitment process to give you a clear idea of what to expect:

  • Call with recruiter about the role & the process (30 mins)

  • On -sitePast Experience & Culture Interview with Assessment role play (90 mins)

  • On-site Final Interview (45 mins)