For the Customer Success team, there is nothing more important than creating value for our customers. As Teamlead for the Customer Success team, you play a key role in creating this! As Teamlead, you will be responsible for the day-to-day operations of the CS team. You train and coach them by sharing your CS knowledge and help them to further develop their professional skills. You understand better than anyone that their growth also contributes to the team, the vibe and therefore the value for our customers!
The Customer Success team is one of our newest teams and consists of 5 colleagues working together internationally; from our HQ in Utrecht, from Germany and from Toronto. You make sure this new, hybrid and international team works together the best, learns from each other's best practices and create an outstanding team vibe. You ensure that the entire team achieves individual and team targets in a happy way and work to improve the team’s knowledge level, identify growth potential and onboard new employees.
Next to that, you focus on improving the relationship with our customers worldwide as a Customer Success Manager. You help our customers to get the best out of the software, help them with switching to the new licence structure and look for upselling opportunities. With your language skills, you will help English speaking customers and customers for another focus language (can be Spanish, French, German, Dutch or Italian). Together with the entire team, you create success stories and establish our market leader position in customer satisfaction!
What you are going to do
Together with the department manager, you coach the Customer Success team with their day-to-day activities
With your Customer Success knowledge, you reshape internal processes and put your own stamp on the onboarding strategy for the CSM team
Give our customers a smooth journey from after-sales to onboarding and create engaging customer success stories
Get customers on our new license structure
Coach customers with implementation and use new features to get the best value out of using Rentman software
Proactively reach out to customers and develop strong relationships with them
Work on customer success plans, product education and improvement suggestions. Customer feedback is what makes our product even better!
Looking for opportunities to upsell our services
Give product trainings
Rentman develops smart and powerful resource management and planning SaaS software. Particularly used in the event and production industry. Our headquarter is in Utrecht, The Netherlands, and other offices are in Toronto and Colombo. Over the last years, we have successfully grown into a business that employs 65 professionals from over 15 countries. And we are ready to grow more!
We are proud of our extensive tool that makes the lives of our customers easier. From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with scheduling staff, keeping track of inventory or creating professional estimates in a highly dynamic industry, Rentman is a valuable solution. We help our customers increase profits and deliver better events.
What you get at Rentman
Fast-paced, international work environment with room to develop new skills
“13th month” annual performance bonus based on company results
25 days of paid vacation
Personal training budget
Voluntary pension plan
A lot of sports, activities & OneFit subscription
Free lunch & drinks
A lot of office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an inclusive atmosphere
5 year employment anniversary sabbatical of 4 weeks
An amazing office at the heart of Utrecht in an historical building at Drift 17
Check out our public roadmap to get an idea of features planned for development
What we are looking for
Native-level English communication skills
A second language: Spanish, Italian, German, Dutch or French on a professional level
At least 2-4 years experience in customer success or account management
Experience in leading and coaching a team
An eye for detail: you notice small but important things
A collaborative and resourceful approach with a “can do” attitude
You love customers and know how to maintain and improve relationships
Someone who is living in the Netherlands or willing to relocate, we can't provide visa sponsorship for this position
How to apply
Click apply! Send us your CV and motivation. The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction interview get to know eachother, explain more about the role and to see if there is a potential match. If we both agree this is the case, an assessment and second interview will be scheduled with the Customer Experience Manager and a colleague from the Success team.
Apply now by using the apply button. For questions or additional information contact Stella at [email protected]
To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.