We look for an IT Customer Support Specialist who will serve as the primary point of contact for our Italian and English speaking customers. You help customers with complex and technical questions. Working from the city center of Utrecht, you represent Rentman to our customers, and make sure the user is heard by the rest of the company. You will be part of a young, international team and you will work together closely with your sales colleague.
We look for people that love to help people, are tech savvy, teamplayers and able to break down problems into actionable steps. We aim to work smart, creative, and with great collaboration to build a platform that our customers love. If you see a good fit in this environment, read below what the job is all about and what we are looking for.
What will you do
You help event companies, our customers, and answer their questions on the Rentman software via phone, email and Zoom
Support new customers with their onboarding process
Work on improving our customer support and workflows
Rentman is a rapidly growing tech company founded in Utrecht, The Netherlands. Over the last 10 years, we have successfully grown into a business that employs 65 professionals from over 15 countries. We have developed a smart and powerful resource management and planning platform for the event and production industry.
From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with scheduling staff, keeping track of inventory or creating professional estimates in a highly dynamic industry, Rentman is a valuable solution.
What you get at Rentman
What we are looking for
Native-level Italian language skills and very good English language skills
Up to 1 year experience working with customers
HBO level of thinking
It would be amazing if you also speak Spanish
Zendesk certification, project management skills or experience in the AV rental or event industry is a plus
Don't worry if you don't tick the second and/or last box - let us know why you are the best fit for this role anyway!
Process and how to apply
Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introductory chat to see if there is a potential match. If we both agree this is the case, you can show us your skills in an assessment. After the assessment, a second interview will follow with your potential Manager and a colleague. A third interview meeting the team can be part of the process.
Apply now by using the apply button. For questions or additional information, contact us at [email protected]
To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization location. Rentman is not responsible for any fees related to unsolicited resumes.