IT Customer Experience Specialist | English (TORONTO) | Jobs | Rentman

IT Customer Experience Specialist | English TORONTO

Toronto, Canada
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For our team in Toronto, we are looking for an IT Customer Experience Specialist who will serve as the primary point of contact with our North American customers and help them achieve their goals using our software. The CX team acts as a middleman representing the voice of the customer to the rest of the company, but also represents Rentman towards our users and community.

We are growing our presence in North America. Together with a business developer and a sales person in Toronto, you will form a new team that focusses on North America customers. Next to this, you are part of an international CX team of 12 people that works from our HQ in Utrecht. 

We are looking for people that love to help our customers, are tech savvy, can break down problems into actionable steps and that take ownership for customer issues from start to finish. We aim to work smart, creative, and with great collaboration to build a platform that our customers love. If you see a good fit in this environment and are excited to start in a new team, why not send us your introduction?

What you will do

  • Solve customer issues from start to finish, via phone, email and Zoom

  • You have a clear communication strategy, also in tough situations

  • You seize opportunities for improvement and you can act as a bridge to fill the gap

  • Host webinars via Zoom in front of dozens of people? No problem, bring it on!

  • Do you know why we use variables in our documents? If you know why, you bring the right technical skills for this job

  • Don’t know how something works? Learning is a lifetime goal for you. You think about the solution instead of worrying about the problem

About Rentman

Rentman is one of the fastest growing tech-companies of the Netherlands and a leading software provider for the live event industry. From one-man companies to big event producers, event providers in over 70 countries use our software to realize festivals, concerts, corporate events, and more. Rentman brings together planning and communication for these companies to work more organized and accomplish more in less time.

Rentman is Utrecht based and our international team grew quickly to over 55 people from over 15 countries. Some words we love and we identify ourselves with: innovation, collaboration, tech savvy, inclusive, smart, improvement, diversity and commitment. Together we build a platform that our customers love. Do you see a match, why not get in touch now?

What you get at Rentman

  • A competitive salary and performance based 13th month

  • A personal budget for training purposes

  • Benefits

  • The possibility to work from home half of your time and working remote for four consecutive weeks per year

  • A great and flexible work environment in a new team

  • Open and light office in Toronto

What we are looking for

  • Native English speaker 

  • Highly proactive people who are excited about joining a new team

  • Up to 1 year experience working with customers and preferably in a SaaS company

  • Zendesk certification, project management skills or experience in the AV rental or event industry is a plus

Don't worry if you don't tick the last two boxes - let us know why you are the best fit for this role anyway!

Process and how to apply

Because of Covid-19 most of us work from home and our hiring process is done via Zoom. All interviews and the assessment can be done from home. Make sure you have a good internet connection and you are good to go!

Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction chat to see if there is a potential match. If we both agree this is the case, you can show us your skills in an assessment. After the assessment, a second interview will follow with your potential Manager and a colleague. A third interview meeting the team can be part of the process.

Apply now by using the apply button. For questions or additional information (not your application), contact us at [email protected]

To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.

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