We are looking for a Customer Support Specialist who will serve as the primary point of contact for our French customers. Together with the Support team you offer support and represent Rentman to our customers, but also makes sure the user is heard by the rest of the company. You will be part of an international support (we call it Customer Experience) team.
We look for people that love to help people, are tech savvy, teamplayers and able to break down problems into actionable steps. We aim to work smart, creative, and with great collaboration to build a platform that our customers love. If you see a good fit in this environment, why not send us your introduction now?
What you will do
This is how your first year will look
First three months: during this period you will learn everything there is to know about Rentman. You will get to know and understand the software, the workflows, the teams and of course you'll meet our customers. You will get an extensive onboarding programme including training sessions and demo's from different department within Rentman. Because of this you will be able to handle the easier tickets pretty soon after you start.
After 6 months: after this period of time you should have enough knowledge and skills to solve the more difficult and technical tickets by yourself. You're working closely with other teams from different departments to keep on improving our product. After all, you hear first hand from the customers what they need.
After 1 year: you'll be helping with the onboarding of new colleagues, will give internal demo's and you'll be working on your personal growth plan. There are a lot of Support Specialists who use their knowledge for an extra role or team within the company.
Rentman develops smart and powerful resource management and planning SaaS software. Particularly used in the event and production industry. Our headquarter is in Utrecht, The Netherlands, and other offices are in Toronto and Colombo. Over the last years, we have successfully grown into a business that employs 80 professionals from over 30 countries. And we are ready to grow more!
We are proud of our extensive tool that makes the lives of our customers easier. From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with scheduling staff, keeping track of inventory or creating professional estimates in a highly dynamic industry, Rentman is a valuable solution.
What you get
What we are looking for
You are fluent in French. Next to that you have very good English language skills.
Up to 1 year experience working with customers
Strong problem-solving mentality en good communication skills
You are flexible and always looking for ways to improve yourself
You are passionate about helping people
Experience in the AV rental or event industry is a plus
Apply now by using the apply button. For questions or additional information (not your application), contact us at [email protected]