Customer Success Manager | North American market | Jobs | Rentman

Customer Success Manager | North American market

Toronto, Canada
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As a Customer Success Manager at Rentman you will focus on improving the relationships with our users in Canada and the U.S. You will assist our customers in getting the best out of the software, look for upselling opportunities and make sure their onboarding goes smoothly.

The Customer Success team is one of the newest team-additions to Rentman. There is a lot to be done and room for your expertise and input on processes, workflows. We are looking for people that are passionate about customer relationships, data driven and good at breaking down problems into actionable steps.

You will be working from our office in Toronto, Canada. Here, our growing customer facing team handles the North American market. The other team you are a part of is the Customer Success team, which is located at our HQ in Utrecht (The Netherlands). You will collaborate with both teams on a daily basis.

At Rentman we pride ourselves in a diverse and positive culture. We are constantly on the lookout for people that are innovative, entrepreneurial and great team players. We aim to work in the most smart and creative way, with a major focus on collaboration, to build software that our customers love. If you see a good fit in this environment, why not send us your introduction?

What you are going to do

  • Whether it’s a small rental studio or a big event production business, you are in charge of giving our customers a smooth journey from after-sales to onboarding. 

  • Train customers, help them implement the software and teach them to use new features. 

  • Proactively reach out to customers and develop strong relationships with them.

  • Follow up on success plans, handle product education and improvement suggestions. Client feedback is what makes our product even better!

  • Look for opportunities to upsell additional products and services. 


About Rentman

Rentman is a rapidly growing tech company founded in Utrecht, The Netherlands. Over the last 10 years, we have successfully grown into a business that employs 70 professionals from around 20 countries. At Rentman we have developed an all-in-one resource management and quoting platform for the event and production industry.

From small party producers to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with scheduling staff, keeping track of inventory or creating professional estimates in a highly dynamic industry, Rentman is a powerful solution. 

As the European market leader we are continuing to strengthen our position in North America. We are expanding our representation in Toronto by growing a team that already consists of an experienced Team Lead, a Support Specialist and IT Sales Rep. to ensure a high quality of service for North American leads and clients. 

What you get at Rentman

  • Competitive salary

  • Fast-paced, international work environment with room to develop new skills

  • Attractive benefits

  • Paid travel expenses

  • 25 days of paid vacation

  • Bright and social workspace in downtown Toronto

  • Personal budget for training purposes and personal development

  • “13 month” annual performance bonus based on company performance

  • Great work environment: free lunch, remote working options, great work-life balance

What we are looking for

  • Excellent English professional proficiency, both written and verbally

  • 1-3 years experience in customer success, account management or a fast-paced/ changing work environment

  • Someone who lives in Canada, preferably the GTA, or is willing to relocate within the country.

  • Curious and logical thinker: Able to quickly identify challenges that clients are facing

  • Entrepreneurial and excited about starting in our Toronto based team

  • Ideally, you have experience in the event industry or have worked in SaaS before.

If you don't tick all the boxes, don't worry. Apply anyway and let us know why you want this job!

How to apply

Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction chat to explain more about the role and to see if there is a potential match. If we both agree this is the case, a second interview will be scheduled with the Customer Experience Manager and Sales Manager. The third stage is an assessment, to be discussed with two colleagues from Customer Experience or Sales.

Apply now by using the apply button. For questions or additional information contact Stella at [email protected] 

To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.

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