As Customer Success Manager you focus on improving the relationship with our German speaking customers. You help our customers to get the best out of the software, help our customers with switching to the new licence structure and look for upselling opportunities.
Customer Success is in it’s beginning stages so there is still a lot to be done. We look for people that are passionate about improving customer relationships, understand customer metrics and can break down problems into actionable steps.
Rentman’s culture is diverse and positive. We look for people that are innovative, hardworking, entrepreneurial and great team players. We aim to work smart, creative, and with great collaboration to build a platform that our customers love. If you see a good fit in this environment, why not send us your introduction?
What you are going to do
Whether it’s an one-man company or a big event producer, you are in charge of giving our customers a smooth journey from sale to onboarding
Get customers to our new licence structure
Train customers on implementing the software and using new features
Proactively reach out to customers and develop strong relationships with them. You’ll be doing that by following up on success plans, product education and account improving suggestions. Their feedback is what makes our product even better!
Looking for opportunities to upsell our services
About Rentman
Rentman is one of the fastest growing tech-companies of the Netherlands and a leading software provider for the live event industry. From one-man companies to big event producers, event providers in over 70 countries use our software to realize festivals, concerts, corporate events, and more. Rentman brings together planning and communication for these companies to work more organized and accomplish more in less time.
Rentman is Utrecht based and our international team grew quickly to over 50 people from over 15 countries. Some words we love and we strive to identify ourselves with: innovation, collaboration, tech savvy, inclusive, smart, improvement, diversity and commitment. Together we build a platform that our customers love.
What you get at Rentman
A competitive salary and performance based 13th month
A personal budget for training purposes
Paid travel expenses
Voluntary pension plan
The possibility to work from home half of your time and working remote for four consecutive weeks per year
A great and flexible work environment, including free lunch, office fun (Xbox and Ping Pong), legendary (karaoke) parties
Open and light office in the heart of Utrecht, with ergonomic sit stand desks
What we are looking for
Native-level German and good English communication skills, both verbally and written
Experience customer success and a changing environment
A collaborative and resourceful approach with a “can do” attitude
Someone who is living in the Netherlands or willing to relocate
How to apply
Because of Covid-19 most of us work from home and our hiring process is done via Zoom. All interviews and the assessment can be done from home. Make sure you have a good internet connection and you are good to go!
Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction chat to see if there is a potential match. If we both agree this is the case, a second interview will be scheduled with the Customer Experience Manager and the Sales Manager. This is followed by an assessment, which you will then discuss in a third meeting with two colleagues from Customer Experience or Sales.
Apply now by using the apply button. For questions or additional information contact us at [email protected]
To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.