As Customer Success Manager you focus on improving the relationship with our Dutch and English speaking customers worldwide. You help our customers to get the best out of the software, help our customers with switching to the new licence structure and look for upselling opportunities.
The Customer Success team is one of our newest teams. There is a lot to be done and room for your input on processes and workflows. We look for people that are passionate about customer relationships, data driven and good at breaking down problems into actionable steps. You'll be part of our already awesome team working from our HQ in Utrecht.
Rentman’s culture is diverse and positive. We look for people that are innovative, entrepreneurial and great team players. We aim to work smart, creative, and with great collaboration to build software that our customers love. If you see a good fit in this environment, why not send us your introduction?
What you are going to do
Give our customers a smooth journey from after-sales to onboarding
Get customers on our new license structure
Coach customers with implementation and use new features to get the best value out of using Rentman software
Proactively reach out to customers and develop strong relationships with them.
Work on customer success plans, product education and improvement suggestions. Customer feedback is what makes our product even better!
Looking for opportunities to upsell our services
Our mission is to boost the event industry with innovative software. We have developed a smart and powerful resource management and planning platform for the event and production industry.
From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with keeping track of inventory, scheduling staff or creating professional estimates in a highly dynamic industry, Rentman is a solution.
Rentman has its HQ in Utrecht (The Netherlands) and other locations in Toronto (Canada) and Colombo (Sri Lanka). Over the last 10 years, we have successfully grown into a business that employs almost 70 professionals with 20 different nationalities.
What you get at Rentman
Fast-paced, international work environment with room to develop new skills
“13th month” annual performance bonus based on company results
25 days of paid vacation
Personal training budget
Voluntary pension plan
A lot of sports, activities & OneFit subscription
free lunches, office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an informal atmosphere
5 year employment anniversary sabbatical - 4 weeks
An amazing office at the heart of Utrecht in an historical building at Drift 17
Check out our public roadmap to get an idea of features planned for development
What we are looking for
Native-level Dutch and good English communication skills, both verbally and written
1 - 3 years experience customer success, account management and/or a fast-paced or changing work environment
A collaborative and resourceful approach with a “can do” attitude
You love customers and making the best of a relationship
Someone who is living in the Netherlands or willing to relocate
How to apply
Want to apply? The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction chat to explain more about the role and to see if there is a potential match. If we both agree this is the case, a second interview will be scheduled with the Customer Experience Manager and Sales Manager. The third stage is an assessment, to be discussed with two colleagues from Customer Experience or Sales.
Apply now by using the apply button. For questions or additional information contact Stella at [email protected]
To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.