Support Specialist | DACH | Jobs | Rentman Rental Software

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Support Specialist | DACH

Do you like to help, keep customers happy and are you IT savvy? Then this job might be just for you. We are growing rapidly and therefore we are looking for a Support Specialist for the German market. You are the first to talk to our German speaking customers and are the link between our customers and the development team. Therefore, you are not only delivering the best customer experience, you also contribute to the continuous improvement of our software.

 

What we do

Our customers operate in the global event and entertainment industry. We provide them with software that ticks all the boxes when it comes to organizing and planning their activities. Think of quotations, crew planning, transportation scheduling, item tracking and invoicing. It is used on a daily basis by over 10000 people and businesses around the globe to plan events.

What you will be doing

  • provide online and telephone support to our German speaking customers
  • assist new customers with the implementation of our software solution
  • identify product problems and inform the development team
  • expand our Support Center with articles and tutorials
  • suggest process improvements

What we are looking for

  • minimum requirement: University degree
  • someone who is enthusiastic, structured and supportive
  • but also problem-solving, flexible and stress-resistant
  • German proficiency: excellent
  • English proficiency: good - it is our office language
  • major plus: relevant experience in the event industry or IT customer support

What we offer

  • a full-time position and a competitive salary
  • opportunity for development within a fast-growing international company
  • young and ambitious team and open working atmosphere
  • personal budget for training and personal development
  • free lunch and a well stocked kitchen
  • company events (think of drinks, karaoke, game nights)
  • table tennis and Xbox
  • superb office right in the center of Utrecht

How to apply?

Questions or interested? Send your motivation letter and CV to Fanou ([email protected]).

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